StreetFrame Support

StreetFrame is made by one photographer. Email will@sagekeylabs.ai and a human answers.

Common questions

Where do my photos go? Straight to your Photos library as a developed image. Free uses StreetFrame's standard-resolution path. Pro adds Maximum Detail and full-resolution export/import processing; actual delivered dimensions still depend on the device and source. A developed result is not an untouched original camera file.

Does importing a photo upload it? No. A photo you choose is developed on your device with the selected recipe and saved back to Photos. Camera frames and imported photos are not sent to the Film Lab.

What is included for free? The full basic camera, photo import, Kodachrome 64, Everyday 400, Tri-X 400, the Natural utility look, standard-resolution output, one saved custom recipe, the current weekly challenge, and one standard Film Lab generation each day.

What does StreetFrame Pro include? The complete film library, Maximum Detail and experimental Apple ProRAW on supported devices, full-resolution export and import processing, unlimited saved recipes, recipe editing and sharing, and 30 Film Lab units per month.

How much is Pro? The base plans are $5.99 per month or $29.99 per year. The annual plan includes a 7-day trial for eligible new subscribers. App Store pricing and eligibility shown at purchase are authoritative.

How do I restore my subscription? Settings (gear icon) → Restore Purchases. Subscriptions are managed through your Apple ID.

How does the Film Lab allowance work? Free includes one standard generation per day. Pro includes 30 units per month: a standard generation costs 1 unit and a web-researched generation costs 3.

Where are my custom recipes stored? In StreetFrame on this device. They remain usable after a subscription ends, but StreetFrame does not provide an account or cloud recipe sync. Free can save one custom recipe; Pro can save an unlimited number and can edit and share them.

The viewfinder looks different from other camera apps. That's the point — the preview and saved photo use the same film recipe. They are not pixel-for-pixel identical because live video, still capture, and random grain are processed separately. There is no editing step after capture.

Are the named looks exact copies of physical film? No. They are creative film-inspired interpretations unless the app explicitly displays a stronger evidence classification. Manufacturer and photographer names identify references, not affiliation or endorsement.

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